VYSE Terms of Service

1. Parties, authority and agreement

These Terms govern business use of VYSE by the organisation identified during registration or in an Order Form (the Customer) and the FTH legal entity identified in the applicable Order Form (the Provider). The Provider's full legal name, registered office, company number, VAT details and formal-notice address are launch fields awaiting confirmation.

The person accepting confirms they act for business purposes, are at least 18, and can bind the Customer. VYSE is for organisations and professional users, not consumers. An Order Form prevails for expressly conflicting commercial terms; the Data Processing Agreement (DPA) prevails for Customer Personal Data processing.

2. Definitions and service

Administrator means an Authorized User permitted to manage a workspace. Authorized User means a person permitted by the Customer. Customer Data means data submitted to or generated through its workspace. Documentation means supplied user and technical materials. Subscription Term means the purchased or trial access period.

VYSE is a hosted CMMS and asset-management service supporting Companies, Sites, assets, locations, work requests and orders, maintenance, inventory, documents, notifications, reports, audit activity and related functionality. Modules, capacity and support depend on the Core or Advanced plan, Order Form and current Documentation.

3. Registration, Administrators and users

The Customer must provide accurate information, keep billing and administrative contacts current, and assign accounts to identifiable individuals. The first eligible registrant may become the first Administrator. Administrators control invitations, Sites, Security Groups and access and must review access when roles change or employment ends.

The Customer is responsible for Authorized Users, identity-provider accounts, devices and account activity. Credentials must not be shared. Suspected compromise must be reported promptly through the contractually confirmed support channel.

4. Trials and evaluation

Unless otherwise agreed, a new eligible Customer may receive one 30-day Advanced trial with stated capacity and no card requirement. Trials are for evaluation, may have usage limits, lack production service-level commitments, and may not be repeatedly created, resold, publicly benchmarked without consent, or used to evade subscription controls. Existing mapped identities return to their workspace and do not create a new Company or trial.

5. Subscriptions, billing and taxes

Core and Advanced subscriptions may be purchased by supported card checkout or approved purchase-order/invoice arrangement. Prices, currency, capacity, billing period, renewal and payment terms are set by checkout or Order Form. Card processing may be performed by Stripe or another disclosed provider; VYSE does not store full card numbers or security codes.

Subscriptions renew only as described at purchase. PO/invoice terms follow the Order Form. Fees exclude applicable taxes unless stated. The Customer is responsible for taxes, duties and withholding except taxes on the Provider's net income. Overdue undisputed amounts may lead to lawful interest, suspension after appropriate notice and reasonable recovery costs.

6. Permitted and acceptable use

The Provider grants a limited, non-exclusive, non-transferable right during the Subscription Term for Authorized Users to use VYSE internally. The Customer must not break law; infringe rights; upload unlawful or malicious material; bypass security, authorization or entitlement controls; access another customer; disrupt or probe the service; reverse engineer except where law prevents restriction; resell without agreement; misrepresent identity; or use VYSE for prohibited, sanctioned or export-controlled activity.

7. Customer Data, instructions and export

The Customer retains its rights in Customer Data and grants the Provider a limited licence to host, copy, transmit, back up, secure and process it to provide, support and protect VYSE and comply with law. The Customer is responsible for legality, quality, accuracy, notices, permissions and retention instructions.

Supported exports may be used during an active subscription but may not reproduce every relationship or third-party feature. The Customer must plan and verify exports. The post-termination export window, deletion timetable, legal-hold rules and backup-expiry schedule must be approved in the Order Form, DPA or retention schedule.

8. Backups and retention boundaries

The Provider will operate reasonable backup and recovery measures appropriate to the service, but VYSE is not the Customer's sole archive, disaster-recovery or statutory-record system unless expressly agreed. Frequency, recovery objectives and retention are not guaranteed by this draft. Customers must keep independent copies where continuity, safety or law requires them.

9. Confidentiality and security

Each party will protect the other's non-public information with reasonable care and use it only for the agreement, except where authorised or legally required. The Provider will maintain proportionate technical and organisational measures designed to protect Customer Data. Security is shared and no internet service guarantees absolute security. The Customer must configure access appropriately and cooperate with reasonable incident investigation.

10. Identity, integrations and third parties

VYSE may depend on Microsoft Entra, Microsoft customer identity, Google federation, Azure hosting, payment, email/notification, storage, support and Customer-configured integration providers. Their services have their own terms. The Provider is not responsible for third-party outages outside reasonable control but will use reasonable efforts to manage supported dependencies.

Imports, exports, APIs and webhooks must be secured. The Customer must validate mappings, units, identifiers, recipients and reconciliation. References to PEAMC, IBM Maximo, Maintenix or other systems are interoperability context only and do not imply affiliation, endorsement or guaranteed compatibility.

11. Documents, mobile, IoT, reports and training

The Customer is responsible for uploaded documents and attachments, device security for mobile access, and suitability of IoT data, reports, analytics and training content. Connectivity, sensors, devices and file formats can affect results. Reports and notifications are operational aids and must be checked against authoritative records for material decisions.

12. Engineering, safety and compliance

VYSE assists recordkeeping and workflow; it does not perform engineering approval, statutory inspection, regulatory certification or emergency control. The Customer remains responsible for competent engineering judgement, maintenance strategy, isolation and permit procedures, safety-critical decisions, inspection intervals, legal compliance and verification of work. Automated schedules, alerts, IoT readings and reports must not be the sole basis for decisions affecting life, safety, environment or compliance.

13. Beta, future and AI functionality

Preview or beta features may change or be withdrawn and are not for safety-critical or production reliance unless expressly approved. Roadmap, future automation or artificial-intelligence references are not delivery promises and do not imply AI currently exists. Separate disclosures and terms will precede any AI launch.

14. Intellectual property and feedback

The Provider and licensors own VYSE, its software, design, Documentation and related intellectual property, excluding Customer Data and third-party materials. No rights are granted except those stated. The Provider may use feedback without restriction or payment if it does not identify the Customer or disclose Confidential Information.

15. Service changes, maintenance and support

The Provider may improve VYSE while seeking not to materially reduce paid core functionality during a current term. Planned maintenance and urgent security work may affect availability. Support channels, hours, response targets, availability targets and service credits apply only if stated in an Order Form or approved Support / Service Availability Policy.

16. Suspension and termination

The Provider may suspend access where reasonably necessary for security risk, unlawful use, sanctions, material breach, non-payment or harm. Where practicable, notice and cure opportunity will be given. Either party may terminate for uncured material breach or insolvency as law permits; convenience rights follow the Order Form. Payment, confidentiality, ownership, liability and intended survival terms remain effective.

17. Warranties and disclaimers

Each party warrants authority. The Provider will use reasonable skill and care. Subject to non-excludable law, VYSE otherwise has no implied warranty of uninterrupted operation, error-free results, fitness for a maintenance regime or universal compatibility. Trials, previews and beta features are provided as available.

18. Liability and indemnities

The final agreement must state an owner- and solicitor-approved liability cap, excluded loss categories and any enhanced limits. Nothing excludes liability Irish law does not permit to be excluded. The Customer should indemnify the Provider for third-party claims from unlawful Customer Data or prohibited use; any Provider IP indemnity, exclusions and procedures require final approval.

19. Force majeure, export controls and sanctions

Neither party is liable for delay caused by events beyond reasonable control, excluding payment, if it mitigates and notifies where practicable. The Customer must comply with export-control and sanctions laws and not provide access from prohibited territories or to prohibited persons.

20. Law and disputes

These Terms are governed by Irish law. The final B2B jurisdiction clause must be approved for the contracting entity and markets; the intended position is exclusive jurisdiction of Irish courts unless an Order Form provides an approved alternative. The parties should attempt good-faith resolution before proceedings without limiting urgent relief.

21. General

Neither party may assign without consent except with a merger, reorganisation or relevant business sale to an assignee able to perform. Notices use Order Form methods. Delay is not waiver. Invalid terms are adjusted or severed. These Terms, the Order Form, DPA and incorporated policies are the entire agreement on their subject.

22. Changes and contact

Material changes receive a new version and effective date; renewed acceptance is obtained where required. Legal, privacy and support contacts must be confirmed before launch. Until then, use the verified Order Form contact and never submit passwords, tokens, card details or secrets.